Case Studies
Digitizing Property Operations for Scalable Efficiency: How UrbanNest Realty Transformed 3,000+ Properties Using Tickr AI
About the Client
UrbanNest Realty is a leading property management firm in the United States, overseeing a diverse portfolio of over 3,000 residential and commercial properties. With a team of 100+ on-site supervisors and facility staff, UrbanNest specializes in providing premium living and working environments, with operations spanning multiple cities.
Business Impact
UrbanNest Realty partnered with Tickr AI to modernize its fragmented property operations. Within six months, the organization achieved a 96% task compliance rate, reduced maintenance resolution time by 65%, and gained real-time oversight of all locations from the head office.
The Challenge
UrbanNest’s operational workflows were heavily dependent on manual coordination, inconsistent reporting, and non-standardized SOPs, leading to delayed issue resolution and compliance risks.
“ We’ve finally moved away from paperwork and panic. Tickr gives us the clarity and control we need to operate like a national-level realty brand.
— COO, UrbanNest Realty
Key Pain Points:
- Maintenance requests were delayed due to email/phone-based communication.
- Safety and compliance checks were frequently skipped or undocumented.
- Reporting was decentralized using Excel and WhatsApp, with no audit trail.
- Head office had little visibility into day-to-day site activities.
- New tenant handovers were disorganized and inconsistent.
Our Approach
Tickr AI collaborated with UrbanNest’s operations team to understand their on-ground processes, audit cycles, tenant engagement workflows, and regional management structure. A tailored rollout plan was designed to address the multi-location challenges, involving on-site staff training and data-backed configuration of workflows.
Why Tickr AI?
Tickr AI was selected for its:
- Geo-verification and task automation capabilities
- Mobile-first interface suited for field teams
- Robust audit and compliance tools
- Real-time reporting dashboards accessible across hierarchies
- Proven track record in multi-location operational control
Key Initiatives
- Auditing and digitizing 40+ recurring SOPs across property types
- Automating tenant issue ticketing and resolution flows
- Standardizing checklists for safety and equipment maintenance
- Enabling move-in/move-out readiness through task workflows
- Providing geo-tagged task validation for accountability
The Solution
| Module | Description |
| Custom Checklists | Digitized SOPs for cleaning, pest control, generator checks, etc. |
| Geo-Fenced Task Verification | Ensures tasks are completed only on-site, boosting reliability. |
| Real-Time Maintenance Ticketing | Auto-assigns reported issues directly to the right teams. |
| Performance Dashboard | Gives regional heads real-time property-level visibility. |
| Audit & Compliance Tracker | Monthly audits digitized with evidence capture and compliance scoring. |
| Move-In/Move-Out Module | Ensures every handover includes keys, documents, cleaning, and readiness. |
Features Delivered
- Mobile Task Management with Geo-Fencing
- Centralized Dashboard for HO Oversight
- Real-Time Ticketing & Escalation Flow
- Compliance Calendar with Auto-Reminders
- Time-Stamped Audit Logs with Photo Proof
- Role-Based Access for Teams and Managers
- End-to-End Move-In / Move-Out Workflow
The Results
| Metric | Before Tickr AI | After Tickr AI (6 Months) | Improvement |
| Task Compliance Rate | ~60% | 96% | +60% |
| Tenant Issue Resolution Time | 3–5 days | <24–48 hours | -65% |
| Visibility for HO | Manual reports only | Real-time dashboard | +3x Operational Awareness |
| Missed Safety Checks | Frequent | <5% incidents | -90% |
| Manual Reporting Time | ~3 hrs/property/week | <30 mins | -80% |
| Property Handover Readiness | Inconsistent | Standardized & Reliable | +70% Consistency |
💬 Client Quote
“ “Tickr AI gave us the infrastructure to scale with confidence. Our teams are better coordinated, properties are better managed, and our tenants notice the difference.”
— COO, UrbanNest Realty
Conclusion
By adopting TickrAI, UrbanNest Realty transitioned from fragmented, manual workflows to a centralized, real-time operational ecosystem. The result: faster service, better compliance, and higher tenant satisfaction across 3,000+ properties.
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