Case Studies

Driving Operational Excellence Across 85+ QSR Outlets with Tickr AI

About the Client

SpiceHut Kitchens is a mid-sized, fast-growing Quick Service Restaurant (QSR) chain in the USA, operating 85+ outlets with a team of over 250 store-level staff. Known for delivering fast, high-quality food experiences, the brand emphasizes hygiene, consistency, and operational discipline across all its locations.

Business Impact

By implementing Tickr AI, SpiceHut Kitchens achieved a 98% SOP compliance rate, reduced issue resolution time by 65%, and brought down audit time per store by over 85%—all within the first six months of deployment.

The Challenge

The client was struggling with operational inconsistencies, compliance lapses, and inefficient manual processes that slowed down decision-making and compromised brand standards.

“Tickr gave us full control over what’s happening in every outlet. From safety to SOPs, we now run tighter, cleaner operations—and it shows in our customer feedback.

— Director of Operations, SpiceHut Kitchens

Key Pain Points:

Inconsistent SOP Execution: Tasks like opening, closing, and food prep varied across outlets.
Manual Audits: Physical inspections led to delays and missed insights.
Compliance Risks: Poor tracking of hygiene and safety protocols risked FSSAI violations and customer complaints.
Limited Visibility: The head office had little to no real-time data on outlet performance.
Delayed Issue Reporting: Store-level issues were often unreported or escalated too late.

Our Approach

Tickr AI collaborated closely with the client’s ops team to map their daily routines, compliance requirements, and escalation procedures. We then digitized their operational framework into a real-time mobile platform, ensuring both field usability and central visibility.

Why Tickr AI?

SpiceHut selected Tickr AI due to its:

Geo-tagged SOP management tools
Mobile-first architecture suitable for frontline QSR staff
Automated escalation triggers
Photo-proofing and time stamping for accountability
Real-time dashboards enabling strategic oversight

Key Initiatives

Standardizing SOP checklists across all stores
Digitizing safety, hygiene, and equipment tasks
Implementing geo-verified task completion
Enabling photo and timestamp validation
Creating dashboards for HQ and regional teams
Streamlining escalation for skipped or delayed tasks

The Solution

Module	Description
Digital Checklists	Mobile-based SOPs for daily routines (opening, cleaning, food prep, etc.)
Geo-Fenced Check-ins	Staff can only complete tasks when physically present at their assigned outlet
Photo & Timestamp Logs	Image uploads required to validate completion and boost accountability
Real-Time Dashboards	HO received live insights into compliance and task execution at every location
Alert & Escalation System	Auto-reminders for incomplete tasks and immediate alerts for risk events
Mobile Accessibility	Store teams and area managers accessed workflows, reports, and escalations via mobile devices

Features Delivered

Standardized SOP Execution for 85+ Outlets
Geo-Fencing & Time-Stamped Task Logs
Mobile Reporting for Store & Area Managers
Real-Time Hygiene & Compliance Tracking
Custom Alerts & Auto-Escalation Triggers
Head Office Dashboard for Operational Control

The Results

Metric	Before Tickr AI	After Tickr AI (6 Months)	Improvement
SOP Task Completion Rate	58%	98%	+69%
Brand & Safety Compliance	Inconsistent	95%+ adherence	70%
Audit Time per Store	~2.5 hrs (manual)	~20 mins (remote)	-85%
Risk Incident Handling	Reactive	Proactive (real-time alerts)	+3x Faster Response
Issue Resolution Time	2–3 days	<24 hours	-65%
HO Operational Visibility	25–30% (via reports)	100% (real-time dashboard)	+3x Control & Transparency

Client Testimonial

“ “Tickr gave us full control over what’s happening in every outlet. From safety to SOPs, we now run tighter, cleaner operations—and it shows in our customer feedback.”

— Director of Operations, SpiceHut Kitchens

Conclusion

Through Tickr AI, SpiceHut Kitchens successfully digitized and standardized operations across 85+ outlets, resulting in significant time savings, stronger compliance, and improved customer satisfaction. The platform enabled the brand to evolve from reactive management to proactive operational excellence.

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